Customer Reviews

DCS-6620 focus gear wears out quickly.
by J. Mazzolini , 2010-05-08

I had three DCS-6620's and all three broke down within 1 to 2 years. I took them apart and they all have the same problem. The small plastic motor gear that runs the focus wears out and the teeth brake off. The gear is plastic and looks like it cost 5 cents. The camera has auto focus so depending on your lighting condition the focus may run several times per day. And it is just a matter of time before this gear breaks. One camera broke after 1 year as the autofocus ran more where I had it and the 2nd/3rd broke down around 2 years. Once it breaks you can throw your $400 camera away as the picture is just blurred without focus. I recommend not buying a Dlink DCS-6620 if you need the camera to last more than 1 to 2 years!

Poor Quality, Bad Support
by L. Smith from Saratoga, Ca, 2009-09-20

I installed this product and got it configured. Everything was working properly, both on the LAN and over the Internet. After a week, the device was no longer visible on the network (LAN nor Internet). The D-Link configuration program could not see it on the LAN, it could not be pinged, and following the instructions to reset the device and restore the factory defaults did not resolve the problem. D-Link's support, which is based in India, was not helpful and could not understand that the camera was physically 3,000 miles away from where I was.

Dlink DCS-6620
by Stymied , 2009-08-11

The DCS-6620 (made by VivoTek who sells it as the PZ6112) is a great camera with amazing low-light capability. I have a lot of them (and several other professional grade brands) indoors and out at multiple sites. The only issue to be aware of is the Dlink branded version is a disposable camera, Dlink does not and absolutely will not sell you parts for it. The DCS-6620G wireless produces a lot of heat which causes it to reboot regulary and can cook the CMOS if it's not in a well-cooled location, the DCS-6620 (wired) does not suffer from this problem. The recording/monitoring sofware (also from Vivotek) is excellet and easy to use. Despite the lack of support from Dlink, the camera is a good one. You may want to consider buying the VivoTek PZ6112 though since you stand a better chance of getting replacement parts something breaks.

Underp;owered and imprecise
by Thomas Riley from N. Kingstown, RI USA, 2008-07-09

This camera is a great novelty item. The picture is good, the optical zoom is nicer than just digital zoom, but it can not be considered worthy for serious surveillence. The unit does not have enough horsepower to deliver stable video when there is a lot of movement in the picture. What you get is a video image that pauses for a second or two, or three, while the audio continues (showing that the communications link is not the problem.

There are bugs in the firmware which have not been addressed. One specific bug can be seen when moving the camera to a defined location. Once the new position is reached the camera does not take the zoom level into account so camera movements are either too small or too large for the defined zoom level.

The steps between the zoom levels are much too large. The motor noise that can be heard when zooming in or out shows that the stepper motors are moving quite a bit. The result is that the camera zooms in or out quite a bit, while having more granularity would be so much more useful.

In summation, this is a great novelty item. This is an affordable entry level comsumer grade PTZ camera. It's a lot of money to pay for a buggy product that does not seem to have much support from the manufacturer.

Dlink product Lifetime issue
by J. Sullivan , 2007-07-23

You may want to think hard before you buy this or any other expensive Dlink product.

I purchased my dlink 6620 1.5 years ago. The camera has developed a CCD imaging problem that always places 'purple' diagonal lines at the top of the screen.

I wanted to try and have my $700.00 6620 fixed. I called Dlink and their tech support gave me an RMA procedure. I was then informed, later via EMAIL that my 6620 was out-of-warranty. I knew this and the Tech support people knew this! Yet they gave me an RMA number. I was ready to ship it back but decided to call Dlink again.

The RMA department told me that the technical department never checks if a product is in warranty. What a way to run a company. Dlink also said that they have no repair department, they just exchange (refurbished) cameras, if under warranty.

I then asked the RMA department if they would sell me a refurbished unit. They said NO. I then spoke with customer service. They said maybe I could buy a refurbished unit for up-to 75% of the original price. I was later informed, via EMAIL, that this was not allowed.

So the message is DO NOT buy Dlink cameras if you need them to work beyond the warranty period!

The RMA department Email is below:
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Hi Jim its out of warranty and we wont be able to service it. You could speak to as many Technicians but we still cant service your Product.

Thank You
J T
RMA
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